Exchange, Return & Refund Policy

Effective Date: 31 October 2026

At ŞENLİK (www.senlik.co), we are committed to offering quality women's fashion and a transparent, reliable shopping experience.

For ordinary size or colour changes, we follow an Exchange-Only Policy. Returns, refunds and other remedies for defective, damaged, incorrect or materially misrepresented products are handled in accordance with applicable Indian consumer protection laws.

1. Size & Colour Exchanges — 48 Hours

Customers may request a size or colour exchange within 48 hours of delivery, subject to eligibility and stock availability.

To request an exchange, email support@senlik.co with your Order ID and preferred replacement size or colour.

The 48-hour window applies only to voluntary exchanges and does not restrict statutory consumer rights.

2. Exchange Eligibility

For ordinary size or colour exchanges:

• Products must be unworn, unused, unwashed and free from stains or odours.

• Original tags, labels and packaging must remain intact.

• Valid proof of purchase is required.

• Exchanges are subject to approval and product availability.

3. How to Request an Exchange

Email support@senlik.co with your Order ID, product details and requested replacement.

Our customer support team will review your request and provide instructions.

Once approved, the product may be returned to:

ŞENLİK Warehouse
24, New Verma Colony
Hiranmagri Sector 09
Udaipur, Rajasthan – 313002, India

Please do not send any product before receiving return instructions.

For voluntary exchanges, applicable return-shipping charges, if any, will be disclosed before the return is arranged.

4. Order Cancellation Policy

Before Dispatch

Customers may request cancellation before their order has been dispatched by emailing support@senlik.co with their Order ID.

• Approved pre-dispatch cancellations are free of cancellation charges.

• Prepaid orders will be refunded to the original payment method.

• Refunds will be processed within a reasonable period, subject to applicable payment-processing timelines and laws.

After Dispatch

Once an order has been dispatched, cancellation due solely to a change of preference is generally unavailable.

After delivery, customers may request an eligible exchange under this policy.

This restriction does not affect statutory rights concerning defective, damaged, incorrect, materially misrepresented products or qualifying delivery failures.

Cancellation by ŞENLİK

If ŞENLİK cancels an order due to stock unavailability or another operational reason, the customer will receive a full refund of the amount paid for the cancelled order, without cancellation charges.

5. Refunds & Store Credit

For ordinary change-of-mind requests or voluntary size and colour exchanges, monetary refunds are generally not offered.

If an approved replacement size or colour is unavailable, eligible customers may be offered store credit equal to the amount paid for the eligible item.

Store credit validity: 90 days from issuance.

Store credit cannot replace a monetary refund or other remedy where applicable law entitles the customer to one.

6. Damaged, Defective, Incorrect or Misrepresented Products

If you receive a damaged, defective, incorrect or materially misrepresented product, please contact support@senlik.co promptly.

Include:

• Your Order ID.

• A description of the issue.

• Relevant photographs, where available.

Our team will review the concern and arrange an appropriate resolution, which may include a replacement, return, refund or another remedy as required by applicable law.

For approved returns resulting from a verified seller error or product defect, ŞENLİK will arrange return shipping without charging the customer.

Nothing in this policy limits statutory rights available under applicable Indian consumer protection laws.

7. Final Sale & Discounted Products

Products specifically marked Final Sale are not eligible for voluntary size or colour exchanges or store credit solely due to a change of preference.

Promotional or discounted products may be subject to clearly disclosed exchange restrictions.

These restrictions do not affect statutory rights concerning defective, damaged, incorrect or materially misrepresented products.

8. Customer Support & Grievance Redressal

For order cancellations, exchange requests, returns, refunds or complaints, please contact:

ŞENLİK Customer Support
Email: support@senlik.co
Website: www.senlik.co

Grievance Officer: Mohammad Imran Khan
Designation: Grievance Redressal Officer
Email: support@senlik.co

Consumer grievances will be acknowledged within 48 hours and redressed within one month of receipt, in accordance with applicable requirements.

9. Applicable Consumer Rights

This policy is governed by applicable Indian law, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and applicable amendments.

In the event of any inconsistency between this policy and mandatory consumer protection requirements, applicable law shall prevail.

ŞENLİK reserves the right to update this policy from time to time. Changes will be published on www.senlik.co and will not retrospectively remove accrued statutory consumer rights.