Privacy policy

At ŞENLİK (accessible via senlik.co), we highly value our customers' trust and are fully committed to protecting your personal data in accordance with the Information Technology Act, 2000, Digital Personal Data Protection (DPDP) Act, 2023, and the Consumer Protection (E-Commerce) Rules, 2020 of India.
This policy details how we collect, store, and process your information when you shop for our clothing collections.

1. Personal Information We Collect
To process your purchases and provide services, we collect the following data under strict legal compliance:
  • Identity & Contact Data: Your Name, Email Address, and Phone Number.
  • Delivery & Billing Data: Your exact Shipping Address and Postal Pin Code (e.g., Udaipur, 313002) for dispatching orders.
  • Technical Data: IP address and cookies used automatically by Shopify to optimize our website layout for mobile devices.

2. Purpose and Lawful Basis of Data Collection
In line with Indian consumer regulations, we collect and use your data strictly for legitimate business practices:
  • To manage and deliver your clothing orders successfully.
  • To share tracking updates via WhatsApp, SMS, or Email.
  • To offer quick customer assistance via our on-screen WhatsApp and Call support buttons.
  • To safely process digital or Cash on Delivery (COD) transactions and prevent fraud.

3. Data Protection and No Third-Party Selling
Your privacy is safe with us. ŞENLİK does not sell, trade, or rent your personal information to any third-party marketing companies. Your data is only shared with essential, legally compliant entities required to run our business:
  • Shopify: Our e-commerce platform host.
  • Logistics & Courier Partners: Integrated delivery services tasked with bringing packages safely to your doorstep.

4. Indian Consumer Rights & Data Control
As an Indian consumer, you enjoy full rights over your data. At any point, you can contact us to:
  • Access or Rectify: View or correct any inaccurate personal data stored with us.
  • Erase/Delete: Request the permanent removal of your personal information from our active databases.
  • Withdraw Consent: Stop receiving transactional messages or updates from our store.

5. Grievance Redressal (शिकायत निवारण अधिकारी)
In strict compliance with the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to resolve any privacy or data-handling disputes quickly.
For any data concerns or complaints, please reach out to:
  • Grievance Officer: Customer Support Team, ŞENLİK
  • Address: 24, New Verma Colony, Hiranmagri Sector 09, Udaipur, Rajasthan, Pin - 313002
  • Email: support@senlik.co